This Privacy Policy explains how Sykeke Learning Academy, operated by Sykeke, LLC, collects, uses, shares, protects, and handles information when families use our website, contact us, join classes, use tutoring, participate in clubs, or access related third-party platforms.
1. Overview
Sykeke, LLC, operating as Sykeke Learning Academy (“Sykeke,” “Sykeke Learning Academy,” “we,” “us,” or “our”), respects the privacy of families, parents, guardians, learners, educators, customers, and website visitors.
We aim to collect only information reasonably needed to operate our education business, communicate with families, support learners, advertise services, provide curriculum resources, process purchases, maintain safety, comply with law, and protect our business.
2. Scope of This Policy
This Policy applies to information collected through SykekeAcademy.com, contact forms, email, customer support, class inquiries, waitlists, curriculum previews, downloadable resources, staff or tutor inquiries, and other interactions controlled by Sykeke Learning Academy.
Some services are delivered through third-party platforms, including Outschool, Teachers Pay Teachers, Etsy, video conferencing tools, payment processors, email providers, hosting providers, social media platforms, and merchandise or shipping providers. Those platforms have their own privacy policies and terms.
3. Information We May Collect
Depending on how you interact with us, we may collect or receive:
- Contact information: parent or guardian name, email address, phone number if provided, general location, and communication preferences.
- Learner information: learner first name, age range, grade level, class interest, learning needs voluntarily shared by a parent or guardian, attendance-related information, and Minecraft username when needed for a gaming club.
- Class and support information: enrollment interest, waitlist details, scheduling needs, class messages, support requests, and parent communications.
- Purchase information: products purchased, order status, download access, refund requests, marketplace order details, and transaction confirmations. We generally do not directly store full payment card numbers.
- Communications: emails, form submissions, reviews, testimonials, feedback, questions, and other information you choose to send us.
- Website and device information: browser type, pages visited, referring pages, approximate location from IP address, device type, operating system, log data, cookies, analytics, or similar technologies.
- Submitted materials: worksheets, assignments, images, files, or content voluntarily shared when relevant to a service.
Please do not send sensitive information unless it is necessary and you are comfortable sharing it. This includes medical details, diagnoses, disability information, precise addresses, government identification numbers, financial credentials, or other highly personal information.
4. Children and Learner Privacy
Sykeke Learning Academy may provide child-focused classes, tutoring, curriculum, and gaming clubs. We expect parents and legal guardians to manage enrollment, purchases, communications, and any personal information submitted about children.
We do not knowingly request more child information than reasonably needed to provide education services, verify access, support learning, manage safety, communicate with parents or guardians, or comply with applicable platform rules.
If you believe a child provided personal information directly to us without parent or guardian permission, contact us and we will review the situation and take appropriate action, which may include deletion where required or appropriate.
5. How We Use Information
We may use information to:
- Operate, maintain, and improve our website and education services.
- Respond to questions, support requests, class inquiries, and product questions.
- Share information about classes, tutoring, clubs, curriculum, products, staff, schedules, and updates.
- Support learner participation, class safety, waitlists, access, and parent communication.
- Process purchases, downloads, refunds, order support, and marketplace-related requests.
- Protect safety, prevent misuse, enforce our Terms of Service, and comply with platform rules.
- Maintain business, tax, accounting, legal, and operational records.
- Send service-related, transactional, legal, policy, or promotional communications where allowed.
7. Third-Party Platforms
Our website may link to or rely on platforms such as Outschool, Teachers Pay Teachers, Etsy, Zoom or other video tools, payment processors, website hosts, email tools, analytics providers, social media websites, and merchandise or shipping services.
For classes, tutoring, learner enrollment, scheduling, payments, and learner communications, Sykeke Learning Academy uses third-party educational platforms such as Outschool. Learner information submitted through Outschool is governed by Outschool’s privacy policies and systems.
When you use a third-party platform, that platform may collect, use, store, and share information under its own privacy policy. We are not responsible for third-party privacy practices, security, availability, account controls, payment handling, refund processing, moderation, or data retention.
8. Payments, Orders, and Purchases
Payments, enrollments, downloads, merchandise orders, subscriptions, or refunds may be processed by third-party platforms or payment processors. We may receive limited order information, such as customer name, email address, product purchased, order date, payment status, refund status, or marketplace messages, depending on the platform.
We generally do not directly collect or store full credit card numbers, bank account numbers, or complete payment credentials.
9. Cookies, Analytics, and Website Data
Our website may use cookies, pixels, tags, log files, analytics tools, or similar technologies to help the site function, understand traffic, improve pages, measure marketing, remember preferences, and protect security.
Your browser may allow you to block or delete cookies. Some features may not work correctly if cookies are disabled. If we use advertising, social media, or analytics tools, some laws may treat certain data sharing as targeted advertising, “sharing,” or a “sale,” even when we do not sell information for money.
10. Communications
If you contact us, submit a form, enroll, join a waitlist, purchase a product, or provide contact information, we may use that information to respond, provide support, send class or product updates, share business announcements, and communicate about Sykeke Learning Academy.
You may ask us to stop sending non-essential promotional messages. We may still send service-related, transactional, safety, legal, policy, or account-related messages where appropriate.
11. Data Security
We use reasonable administrative, technical, and organizational measures designed to protect information from unauthorized access, loss, misuse, disclosure, alteration, or destruction. However, no website, internet transmission, email system, cloud service, platform, or storage method can be guaranteed completely secure.
12. Data Retention
We retain information for as long as reasonably needed to provide services, respond to inquiries, support classes or products, maintain business records, comply with legal obligations, resolve disputes, enforce agreements, protect safety, prevent fraud, and operate Sykeke Learning Academy. Third-party platforms may retain information according to their own policies.
13. Your Privacy Choices
Depending on your location and the information involved, you may have rights to request access, correction, deletion, restriction, portability, opt out of certain uses, or appeal certain decisions. To make a privacy request, contact us using the information below. We may need to verify your identity or confirm your authority to act for a learner.
If the information is controlled by Outschool, Teachers Pay Teachers, Etsy, a payment processor, social media platform, or another third party, you may need to contact that platform directly.
14. U.S. State Privacy Notices
Some U.S. states provide additional privacy rights. These may include the right to know what personal information is collected, request deletion, correct inaccurate information, opt out of certain targeted advertising or sale/share activities, and appeal certain decisions. We do not intentionally sell personal information for money.
15. International Visitors
Sykeke Learning Academy is operated from the United States. If you access our website or services from outside the United States, your information may be processed in the United States or other locations where our service providers operate. Privacy laws in those locations may differ from the laws in your location.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in services, technology, platforms, laws, or business practices. When we update the Policy, we may revise the effective date above. Continued use of our website, products, services, or communications after an update means the updated Policy applies going forward.
17. Contact Us
If you have questions about this Privacy Policy or want to make a privacy request, please contact us:
Sykeke, LLC / Sykeke Learning Academy
Tri-Cities, Washington, United States
Website: SykekeAcademy.com
Email: SykekeLLC@outlook.com